Errors & Troubleshooting
General error messages related to storage and how to troubleshoot them.
Troubleshooting
Google Drive - unusual traffic from your computer network
If you see one of these errors below when trying to store your backup on Google Drive or Google Cloud Storage, it is very likely Google started blocking your server.
Example Error Messages
- googleapi: got HTTP response code 429
- We're sorry... but your computer or network may be sending automated queries. To protect our users, we can't process your request right now see https://support.google.com/websearch/answer/86640 for more information
Error Cases
Case 1
If backup job is directly carried out from your own server to Google Drive, then it means that your server’s IP or network are being blocked.
One solution is to attach another IP address (network interface) to your machine, then provide us the new IP we could use from your machine. Afterwards, we will instruct SimpleBackups to use that new IP when communicating with Google.
Suggested Solution
- Ensure that only one job is scheduled to send backups to your storage at a time. If you have multiple scheduled jobs exactly at the same time, sending backups to the same storage, then this will highly increase the risk of being throttled by the storage provider.
- Attach a new IP (a secondary IP
a.b.c.d) to your instance via the cloud provider
- SSH into your server, and run the following to validate that you have correctly attached the new IP and that it can access the internet:
curl --interface NEW_NETWORK_INTEFACE icanhazip.com
- Validate that you see the new IP
a.b.c.din the response
- Send us the new IP and the backup ID, and we will use that new IP when communicating with Google from your machine.
Case 2
If the backup job is using the serverless option on SimpleBackups, then
Suggested Solution
- Ensure that only one job is scheduled to send backups to your storage at a time. If you have multiple scheduled jobs exactly at the same time, sending backups to the same storage, then this will highly increase the risk of being throttled by the storage provider.
- Set the backup schedule to on-demand and try again after 24 hours. It takes a day to completely reset the quotas for API requests on many storage providers.
- If the job still fails, reach out to us and let us know that you have tried this and it still does not work.
Request a quota increase from Google
Google suggests that:
Depending on your project's resource usage, you might want to request a quota increase.
As you increasingly use Google Cloud over time, your quotas might need to increase. If you expect a notable upcoming increase in usage, you can proactively request quota adjustments from the Quotas page in the Google Cloud console.
Last updated on August 4, 2021